Frequently Asked Questions
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Yes. We source and supply CE / ISO certified medical devices from verified manufacturers. All certifications and compliance documents are available on request during procurement.
Lead time depends on product and stock levels. For stocked items, delivery is typically 3–7 business days inside Dhaka. For imported or made-to-order devices, lead time ranges from 4–12 weeks. We provide a detailed ETA at quote stage.
Yes. Our technical team performs on-site installation, initial calibration and user training for devices that require it (e.g., patient monitors, imaging equipment). Maintenance contracts are also available.
Absolutely — we handle bulk procurement and can prepare consolidated quotes, logistical planning and documentation for multiple delivery points. Contact our procurement team for volume discounts and delivery scheduling.
Warranty terms vary by manufacturer. Typically devices include a 1–2 year manufacturer warranty. We also offer optional extended warranty and service packages depending on the product.
Defective items are handled according to our Returns Policy. Report defects within the specified inspection window; we will coordinate repair, replacement or refund depending on manufacturer terms and available stock.
Yes — surgical consumables, disposables, PPE and sterilization supplies are part of our catalogue. We can also set up recurring deliveries for consumables on contract terms.